Overview
Hotline provides tailored loss intake procedures specific to each client’s immediate needs to ensure all vital information is properly captured. In addition to English and Spanish customer representatives on staff, the unit has access to knowledgeable and certified interpreters for virtually all languages.
This unit is staffed with trained professionals that are available 24/7/365 to provide an immediate response.
Hotline is a US based toll-free nationwide service solution specializing in claims intake
coordination.
Staffed by experienced Custard claims intake professionals trained in taking losses and
understanding the need for immediate response.
Whatever it takes, our goal is to respond immediately to the situation.
All assignments, RUSH & Non-Rush should be called in for immediate handling.
Immediate Dispatch Assignment
Contact 1-888-CUSTARD for an assignment 24/7/365.
Depending on the client’s needs and requirements, a dedicated line may be recommended for the assignment process.
Hotline gathers the required data from the caller in order to dispatch the adjuster.
Submit Electronic Assignment
end your assignment via email to newclaims@custard.com 24/7/365 for immediate handling.
Or visit Submit a Claim
Our electronic claims team will process the claim by sending the assignment to the appropriate branch or specialty division.
Submit an assignment
Visit www.custard.com and go to the Submit Assignments page and select the type of claim.
The completed data is sent to Hotline immediately for handling 24/7.
There is also an option to attach a completed assignment on the website rather than filling out the form.
To follow up on an electronic assignment, please call 855-712-7210 for assistance. For all emergency assignments, please call Hotline at 888-CUSTARD (888-287-8273) for an immediate response.
Available services:
First Notice of Loss/ FNOL (all lines of business)
Customer service/Inquiry calls
Messages/Updates
Escalation
Drug & Alcohol testing set up (DOT and Non-DOT)
Clinic referrals for injuries
Attorney notifications
Catastrophe reporting
For immediate response, please contact:
1.888.CUSTARD (287.8273)
